1Num Features:

How do I change my Reach Me numbers when I'm not near my computer?
It's easy to change your Reach Me numbers from a touch-tone telephone. Dial your 1Num and log in to your voice portal. Press “4” at the main menu to change or configure your Reach Me numbers. Press the key that corresponds to the Reach Me number you'd like to change. You'll be prompted to enter a 10-digit telephone number. After you enter your new Reach Me number, you'll hear “Recorded.” You've now changed one of your five Reach Me numbers.

Will my 1Num ring any phone?
You can configure your 1Num to ring telephones (including cellular phones) that can normally be reached by dialing a valid, 10-digit phone number. Currently, you cannot use pagers, other 1Nums, or telephone numbers which include an extension as Reach Me numbers.

What is my “main greeting”?
Your main greeting is the message callers will hear when they dial your 1Num. If you haven't recorded a main greeting, the voice portal will play a default recording when your 1Num is called. You can record a new main greeting any time by dialing your 1Num, logging in to your voice portal, pressing “9” at the main menu, and then pressing “1” to record your main greeting.

What is my “call screening announcement request”?
The call screening announcement request is the recording that invites callers to identify themselves after they've pressed “1” to speak with you. You can record a new call screening announcement request by dialing your 1Num, logging in to your voice portal, pressing “9” at the main menu, and pressing “2”.

What is my “unavailable greeting”?
Your unavailable greeting is the message callers will hear when they dial your 1Num and your availability status is set to “unavailable”. If you haven't recorded an unavailable greeting, the voice portal will play a default recording. You can record a new unavailable greeting at any time by logging in to your voice portal, pressing “9” at the main menu, and then pressing “4”.

What is availability status?
Your availability status lets you determine whether or not you want calls to 1Num to ring your Reach Me numbers or be sent straight to voicemail. If your availability status is set to “Do Not Disturb”, your unavailable greeting will be played and callers will be asked to leave a voice message. You can change your availability status through both the voice portal and the web portal.

How do I change my passcode?
There are two, easy ways to change your passcode.

1. To change your passcode using the web portal, log in to your account management page at http://www.1num.com/myaccount. Check the box beside “Check box to change passcode.” Enter your new passcode in the boxes labeled “Passcode” and “Verify”. (Your passcode must be 4-8 digits in length.) Then click the “Change 1Num Properties” button at the bottom of the page.

2. To change your passcode using the voice portal, dial your 1Num and log in as usual. Press “1” to enter your voice mailbox. Press “0” for mailbox options. Press “4” to change your passcode. Follow the voice prompts. You'll hear, “Your passwords have been changed.” This recording indicates that you've successfully changed your passcode.

How do I send voicemails to my e-mail account?
Log in to your account management page at http://www.1num.com/myaccount. Enter your e-mail address in the box labeled “E-mail voice messages to:”. Then click the “Change 1Num Properties” button at the bottom of the page. This feature cannot be enabled through the voice portal.

How do I change the caller ID display?
Log in to your account management page at http://www.1num.com/myaccount. Choose either “Show Calling Party's Caller ID” or “Show 1Num Caller ID”.

Why is the caller ID display beneficial?
Small business owners might find the caller ID display particularly beneficial. For example, a business person could set his 1Num caller ID preference to “Show 1Num Caller ID”. Then, when he uses a caller ID-enabled telephone number as one of his Reach Me numbers, he'll be able to see when someone has reached him by dialing his 1Num before he even picks up the phone. It's like having a feature-rich, less expensive business line.

How do I check voice messages with my phone?
Dial your 1Num and log into your voice portal as usual. Press “1” to listen to new voice messages. Follow the voice prompts to navigate and configure your voice mailbox.

Billing and Account Information:

Do you take any other method of payment besides a credit card?
Yes! Currently, 1Num accepts credit cards with a United States billing address as a form of payment, and PayPal payments. 1Num currently accepts American Express, MasterCard and Visa cards. Check/debit cards with the logo of one of these providers are also accepted.

How do you bill for services?
1Num offers convenient online billing. Your billing cycle starts upon sign up. Your credit card is charged automatically on a monthly basis, based on this billing cycle. Your bill includes your next month’s subscription charge and any applicable charges from the previous (including overage).

What if there is a problem with my credit card?
If your automatic monthly credit card payment cannot be processed for any reason, we will notify you immediately via e-mail or telephone. If we are not able to contact you within a reasonable amount of time or do not receive a response from you, we will suspend your account.

How do I change my personal information?
You can change any of your personal information on your 1Num account by logging in to your 1Num online account management section. Go to 1Num.net, click My Account, then select Edit Profile. Click the Edit button next to any section, make the changes, and click Update to apply the changes.

What should I do if my credit card is declined?
If your credit card fails payment, you will be notified via e-mail or telephone that your payment has failed and that you need to update or change your credit card information on your 1Num account. Go to 1Num.net, click My account, then select Edit Profile. Click the Edit button next to any section, make the changes, and click Update to apply the changes.

How do I change my credit card information?
You can change any of your credit card information on your 1Num account by logging in to your 1Num online account management section. Go to 1Num.net, click My account, then select Edit Profile. Click the Edit button next to any section, make the changes, and click Update to apply the changes.

How do I change my billing address?
You can change your billing address on your 1Num account by logging in to your 1Num online account management section and selecting Edit Profile. Click on Edit and make the changes. To apply the changes, simply press Update. Your billing address must always match the address on your monthly credit card statements.

Will I receive a paper bill?
1Num offers the convenience of online billing. We keep your costs low and functionality high by providing you with online billing. You can always print copies of your bill and keep them for your own records.

How long are my bills on the online account management site?
1Num keeps online bills for 12 months. For your convenience, you can save the invoices in pdf format on your computer for future reference.

Who do I call if I have questions regarding my invoice?
You can contact customer service via email at customercare@1Num.net or call customer service at 1.765.274.0555.

What if the calling rates change?
1Num may at times change our rates for calling certain destinations. You are not locked into these rates, so will enjoy the benefits any time we lower a cost. Your calls will be billed at the rate that was in affect at the time the calls were placed.

Are there any taxes on 1Num service?
Currently 1Num is not required to charge taxes on our enhanced phone service. In the future, various regulations and policies may be enforced on broadband phones services that will require 1Num to charge taxes. You will be notified in advance of these changes.

Can I combine my multiple accounts into one bill?
Yes, we allow customers to merge multiple numbers into a single account for our customer’s convenience.

Porting your current number to 1Num:

What is Local Number Portability (LNP)?
Local Number Portability is the ability for of a customer to change their local service provider, physical location or calling services without having to change his or her telephone number. This means that you can switch to 1Num as your telephone service provider and keep your current phone number!

What is a LNP Letter of Authorization (LOA)?
A letter of authorization is an official document that you provide to 1Num authorizing the transfer of your existing phone number from your current provider to 1Num. This document is the official record that your current provider requires to allow the number to be transferred. To get a copy of the LOA, Log in to your account, click Support and then choose the LOA link with the desired document format.

What happens once I submit my LOA to 1Num?
Once 1Num receives your LOA, we will send you a confirmation email and contact your current service provider to initiate the transfer of your phone number.

How do I find out the status of my transfer request?
You will receive e-mail notifications from 1Num when your LOA has been received, when we receive a scheduled date for the transfer of your number, and when your transfer has been successfully completed. If you don’t receive these e-mails, please check your spam filter settings to ensure that you can receive e-mails from the 1Num.net domain. You can also contact 1Num Customer Care via e-mail or telephone for more information.

What if I change my mind and don’t want to transfer my number?
If you decide to cancel your request to transfer your number to 1Num, please contact 1Num Customer Care immediately. If your number is already scheduled to be transferred within 48-72 hours we may not be able to stop the transfer.

How long does the transfer of my phone number take?
The transfer process takes an average of 15-20 business days from the time we receive your completed documents. If any information is missing on the documents, it will delay the process. After we receive permission from your current carrier, we will email you with the date that your phone number will be transferred. When your phone number has been transferred we will email you again to let you know that the operation has been completed.

Why does it take an average of 15-20 business days to transfer my number?
The number transfer process involves multiple providers to facilitate moving your telephone number. Each provider has a set of procedures with respect to the transfer, and verification/authorization procedures sometimes require additional research to process correctly.

Important: Once your request has been sent to your provider to process, your provider may reject the request due to lack of correct information, or missing information on the request. This is why it is important to complete the LOA thoroughly and provide an accurate phone bill prior to sending the request.

Should I contact my current carrier to disconnect my service?
No. You should NOT disconnect your service. Doing so may cause you to lose ownership of the number before it has been moved to 1Num. Once your phone number has been transitioned to 1Num, your service will automatically discount with your current provider if that was the only telephone number on your account. Contacting your current vendors may actually cause delays in the process.

What if I move before my number is transferred?
If you are planning to move before your number is ported to 1Num, you still should not disconnect your current local service. You should contact your current provider and explain that a transfer is in process. Tell them that you would like to keep your account and phone number active even though it will not be tied to a service address for a short period of time. In this situation, we recommend forward all calls from this number to your temporary 1Num number to ensure you don’t miss any important calls.

Why do you give me a temporary number if my number transfer only takes a few weeks?
During the number transfer process, we provide you a temporary number so that you can begin to use our service and all its free features immediately. This way you will not need to depend on your former phone company while the transfer takes place.

Why can't I transfer my number?
Sometimes telephone numbers can’t be transferred to 1Num. In some instances you can correct the problem so your number can be transferred. Unfortunately some customers will not be able to port their number. The most common reasons are:

You have an outstanding balance with your current provider. Please work with your current provider to resolve the balance and contact 1Num to confirm that we can continue with the transfer.

You have a “PICC freeze” on your number. Please contact your local (and long distance) provider to have the PICC freeze removed and then contact 1Num to confirm that we can continue with the transfer.

You have distinctive ring on your telephone number. Please contact your local provider to have the distinctive ring disabled and then contact 1Num to confirm that we can continue with the transfer.

You have multiple telephone numbers or lines and the provider is unsure which to transfer. Be sure to specify the telephone number to transfer in your Letter of Authorization.

Some local providers do not have the technical capabilities to port telephone numbers.

We are not able to transfer cellular numbers at this time.

We are not able to transfer international numbers.

1Num does not yet have a porting relationship in a few local calling areas.

Make sure that the address on the phone bill is the exact service address for the active number you wish to transfer. If it is not, please provide us with the service address for that number. Please check that the billing name on your 1Num account matches the name used with your current carrier. If it does not, you would need to change the billing name on one of the accounts to match the other.